Effective 1 March 2026 · Version 5.0

Privacy Policy

1. About us and this policy

orbitbet.com is owned and operated by ORBITBET PTY. LTD., an Australian proprietary limited company (ABN 56 601 575 240) ("we", "us", "our"). This Privacy Policy explains how we collect, hold, use and disclose personal information when you access our website, open an account or use our wagering services. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Registered address: 48–50 Smith Street, Darwin City NT 0800, Australia.
Mailing address: PO Box 458, Fortitude Valley QLD 4006, Australia.

2. How to contact us about privacy

To make a privacy enquiry or exercise any of your rights, please contact our Privacy Officer:
Email: [email protected]
General support: [email protected]

3. Personal information we collect

Depending on how you interact with us, we may collect:

Identity data: full legal name, date of birth, residential address.
Contact data: email address, phone number.
Verification data: government-issued documents such as an Australian Driver Licence, Medicare card or current Passport, collected for identity and age verification.
Account data: username, hashed credentials, security preferences.
Financial data: deposit and withdrawal records, bet history, settlement information.
Technical data: IP address, browser type, device identifiers, session data.
Location data: sufficient to confirm Australian residency at the time of wagering.
Communications data: records of correspondence with our support team.

4. Purposes for which we use your information

To create, maintain and protect your wagering account.
To verify your identity, age and eligibility (KYC obligations).
To process deposits, withdrawals and bets.
To comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules.
To fulfil responsible gambling obligations and administer account controls.
To screen applicants and customers against the BetStop National Self-Exclusion Register.
To detect, investigate and prevent fraud, collusion and unlawful activity.
To meet reporting obligations to the Northern Territory Racing and Wagering Commission (NTRWC), AUSTRAC and other authorities.
To send transactional service messages and, only where you have given consent, promotional communications.

5. Identity verification and KYC

We are required by law to verify the identity of all customers before allowing wagering activity. Verification is carried out using documents you supply and through approved electronic identity verification providers. If you do not complete verification to our satisfaction, we may suspend or close your account and return any remaining balance.

6. Payment processing

Payment card details are handled exclusively by licensed, PCI-DSS-compliant payment service providers. We do not store full card numbers. We retain tokenised references and transaction metadata necessary to manage your account and resolve disputes.

7. Sharing your information

We may share personal information with:

Identity and fraud prevention agencies for KYC and AML/CTF compliance.
The NTRWC and AUSTRAC as required by our licence and applicable law.
The BetStop National Self-Exclusion Register operator.
Licensed payment processors and financial institutions.
IT service providers and cloud infrastructure partners operating under strict data processing agreements.
Marketing analytics providers (aggregated or pseudonymised data only, and only where you have not opted out).
Law enforcement or other government agencies where required or permitted by law.

We do not sell personal information to third parties.

8. Overseas disclosure

Some of our service providers are located outside Australia. Where we transfer personal information internationally, we take reasonable steps to ensure overseas recipients handle it in a way consistent with the APPs, including through contractual protections.

9. Data retention

We retain account records and transaction data for a minimum of seven years from account closure, and identity verification documents for at least seven years, in each case to satisfy our legal obligations. Where data is no longer required, we securely destroy or de-identify it.

10. Security

We implement industry-standard technical and organisational security measures, including encryption in transit and at rest, role-based access controls, multi-factor authentication for staff, and regular security assessments. No system is entirely risk-free; please safeguard your account credentials and notify us immediately if you suspect unauthorised access.

11. Cookies and tracking

We use cookies and similar technologies to maintain your session, remember your preferences, measure site usage and deliver relevant content. You can manage cookie preferences via your browser settings or our cookie preferences centre. See our Cookie Policy for full details.

12. Marketing communications

We will only send you promotional messages where you have opted in. You may withdraw consent at any time by clicking "unsubscribe" in any email or by updating your account notification settings.

13. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct inaccurate, incomplete or outdated information. Requests should be sent to [email protected]. We will respond within 30 days.

14. Complaints

If you believe we have mishandled your personal information, please contact our Privacy Officer in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The "Effective" date at the top of this page reflects the latest revision.